Refund & Cancellation Policy

1. Before you order

• Choose the plan that matches the software role and server class.
• Confirm the target server IP and current installation requirements.
• Ask support about any edition, domain limit, client limit, or compatibility detail not stated on the product.
• Review the monthly price and selected billing cycle in the portal before submitting payment.

2. Final sale after provisioning

Once a digital license has been provisioned, delivered, assigned, or activated for the order, the sale is final. Last License does not provide a refund, exchange, account credit, or prorated refund for a wrong-plan choice, change of mind, unused time, incompatible environment that was not confirmed beforehand, or a cancellation after billing.

3. License activation help

Support covers licensing-component installation, IP assignment, activation, and checks that the purchased license functions. It does not include product administration, migration, server management, security work, or troubleshooting the underlying software. If license activation fails, contact support@lastlicense.com with the product, order reference, target IP, server type, license error, and the checks already completed. Support will investigate provisioning and activation before the issue is treated as a billing dispute.

4. Missing delivery or billing error

Contact support promptly if no license was provisioned, the same order was charged more than once, the amount differs from the confirmed checkout total, or the payment is attached to the wrong account. Include the order or invoice reference and do not send full card or bank credentials by email. We will check the portal, payment, and provisioning records and respond with the available correction.

5. Cancellation and future billing

You may cancel a subscription through the customer portal. Cancellation prevents the next renewal but does not refund the current billing period. Unless the portal states otherwise for the order, access remains available through the paid period and ends when that period expires.

6. Chargebacks and payment disputes

Contact support before opening a chargeback so we can investigate activation, delivery, duplicate charges, or account errors. A chargeback may require the related license and account services to be suspended while the payment dispute is reviewed.

7. Contact

For pre-order confirmation, activation support, cancellation, or a billing problem, email support@lastlicense.com.